«
»

Replacement Parts

Occasionally you may find some part(s) missing or damaged in your dollhouse kit.  Our kits are still hand packed by real live people, so once in a while it happens.  We will be happy to replace them at no cost to you.  There is no need to return your kit.  In order to ensure you receive the correct part(s), please quote directly from your instruction parts list.  We will need the quantity, the item number or name, plus all dimensions and details listed.  Why?  Well, we have over 100 dollhouses!  Many of them have unique parts with specific names and measurements.  We want to be sure you get the replacement part(s) you need as quickly as possible.  Our Customer Service Team will be happy to help you with your request.  You can either email the information to [email protected] or call us at 802-479-2217 Monday-Friday, 9AM – 5PM EST.

Important-Please do not leave your replacement part request as a comment to this post.  Use the email link only to avoid duplication.

This entry was posted on Wednesday, March 11th, 2009 at 3:06 pm and is filed under FAQs. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

13 Responses to “Replacement Parts”

  1. Donna Says:
    March 17th, 2009 at 9:56 am

    The replacement is fantastic. I was missing a part for my Victoria Farmhouse and I called about the missing part and the gal was so nice and friendly. The part I needed was shipped and arrived quickly and I was able to finish the house in time for granddaughters birthday. THANK YOU

  2. Corinne Seris Says:
    March 26th, 2009 at 6:38 pm

    Thank you for the prompt replacement part and the awesome service! I have now built 2 RGT houses and I enjoyed the experience of building both immensely and would recommend them to anyone interested in the hobby!

  3. Mickey Keyser Says:
    May 1st, 2009 at 8:39 am

    I purchased the RGT 1/2″ scale lighthouse as a gift for someone and I was missing the 1/4″ Post Beads. I sent an e-mail to Jen and she zapped them right out to me. I would recommend RGT to anyone interested in miniatures.

  4. Jennifer Reed Says:
    January 6th, 2013 at 6:16 pm

    I need a replacement for bay side window:
    (1)E8138 Bay Vertical (3/8) 9 7/32 x 3/4, Bev.
    This is was missing from my kit. Thank you so much, Jennifer Reed

  5. Mike Says:
    July 2nd, 2013 at 3:31 pm

    I emailed for some missing pieces for my Victorian Painted Lady and I received a response within a few minutes. Excellent service!

  6. Ellis Akins Says:
    August 5th, 2013 at 2:13 pm

    Do you have simulated brick siding to purchase?

  7. jennifer_fitzgerald Says:
    August 13th, 2013 at 12:48 pm

    Hi Ellis, We do not have brick siding to purchase but if you do a Google search using “dollhouse brick siding”, you’ll come up with several links to stores that sell this type of item. Thanks much – Jennifer

  8. Denise Blasband Says:
    August 29th, 2013 at 10:52 am

    I submitted request a minute ago but computer did something funky so I’m not sure if it went through. If this is a duplicate, please ignore. I need (1) E 6451 1/2 Ledge Trim: (1/8) 21/4,

    Denise Blasband
    7606 Dunleer Way

  9. Denise Blasband Says:
    August 29th, 2013 at 10:52 am

    I submitted request a minute ago but computer did something funky so I’m not sure if it went through. If this is a duplicate, please ignore. I need (1) E 6451 1/2 Ledge Trim: (1/8) 21/4,

    Denise Blasband
    7606 Dunleer Way
    Dallas TX 754248

  10. jodi_towne Says:
    August 29th, 2013 at 11:02 am

    Hi Denise, You are best to submit requests for missing parts by emailing [email protected], but I will take care of this for you. Were these pieces actually missing from or broken in your kit? Or are you buying these in addition? Let me know. Thanks, Jodi

  11. Kathi Colyard Says:
    December 10th, 2013 at 7:26 am

    My grand-daughter got a SD187 Shenandoah Log Cabin as a gift. I started to put it together, found out the front entry piece SD11 was missing. Can you help me please. Its a major piece so I can’t do anything without it. Please help! The dollhouse was made by Dura-craft.
    Desperate grandma,
    Sincerely,
    Kathi Colyard

  12. Buford Young Says:
    March 18th, 2014 at 1:56 pm

    Built the Special Edition Alison, Jr. for my granddaughter (Kit #SE-JM 907. She recently broke the right side roof top cresting (E-6464). I would like to order this piece. Have the instruction manual and did not see anything about ordering parts. Any information would be helpful.

    Thank you,
    Buford Young

  13. jodi_towne Says:
    March 18th, 2014 at 4:31 pm

    Hi, Just give us a call at 802-479-2217 or email us at [email protected] and we will be happy to order that part for you. Have your instructions handy so you can quote right from the parts list and give us the quantity, part number, description and measurement.