Archive for the 'FAQs' Category

Looking to give a dollhouse kit for a gift or maybe a finished dollhouse but don’t know which dollhouse to give?  Why not send a Real Good Toys Gift Certificate so that special person can choose their favorite dollhouse!

Perfect for any occasion, Gift Certificates are available as “E-Gift Cards” or traditional paper certificates and you can choose from increments of $50 – $500.  So, whether you plan ahead or wait until the last moment, it’s easy to make sure your gift arrives on time.  RGT’s E-Gift Card is delivered right to the recipient’s inbox within one business day after your purchase.  Traditional paper gift certificates are sent to the person of your choice directly from our office and will typically arrive in 3-8 business days via USPS.  They are shipped FREE to any address in the USA.  Our catalog will be included for their convenience. (more…)

Did you know every page on our website has a place to find a store in your area?  Besides the Store Finder link at the top of every page, it is also at the bottom of every page too!  We want our Store Finder to be just that.  A place to find a dollhouse and miniature store where you can walk in, actually see dollhouses displayed, and have your questions answered by a person who knows dollhouses.  Building, finishing and decorating a dollhouse is a big project.  Having a dollhouse and miniature store to rely on while you’re working on your dollhouse can make your project so much easier.  Your local dollhouse and miniature store can offer expert advice and construction support.  They specialize in personal attention and guidance.  Many stores offer classes and can help you with electrification, interior decorating and even landscaping!  They attend trade shows to find the newest miniature products for their stores and their customers.  Go to our Store Finder and enter your state to find the Dollhouse Dealer nearest you!

Occasionally you may find some part(s) missing or damaged in your dollhouse kit.  Our kits are still hand packed by real live people, so once in a while it happens.  We will be happy to replace them at no cost to you.  There is no need to return your kit.  In order to ensure you receive the correct part(s), please quote directly from your instruction parts list.  We will need the quantity, the item number or name, plus all dimensions and details listed.  Why?  Well, we have over 100 dollhouses!  Many of them have unique parts with specific names and measurements.  We want to be sure you get the replacement part(s) you need as quickly as possible.  Our Customer Service Team will be happy to help you with your request.  You can either email the information to info@realgoodtoys.com or call us at 802-479-2217 Monday-Friday, 9AM – 5PM EST.

Important-Please do not leave your replacement part request as a comment to this post.  Use the email link only to avoid duplication.

What exactly is MDF? MDF, like plywood is made from wood and glue, but MDF (not particleboard) is processed and super compressed with intense heat to eliminate the grain defects found in ordinary wood products. Many top quality furniture manufacturers use MDF and it has become their material of choice. The fiberboard we use in the production of many of our dollhouses is hand chosen because of its outstanding rank among the fiberboards manufactured today.

What is the difference between MDF and MP? Is one better than the other?  First, you’ll notice a price difference between the two. Each has its own particular advantages, but one is not necessarily better than the other.  The custom manufactured plywood we use for MP walls is more expensive and may have some inherent imperfections, such as knots or tendency to warp.  It is lighter weight than MDF, easier to electrify and more aesthetically pleasing to handle.  MDF stays flat and is smooth and splinter free … thus it is very easy to paint.  Our design team and assembly department prefer MDF for these reasons.  MDF is hard and is more difficult to insert wire connectors when electrifying your dollhouse.  Plywood is soft and easily accepts screws, nails and brads.  So, to sum it up, one is not better than the other. It really comes down to what you prefer personally.

Are you missing your dollhouse assembly instructions?  Or have you misplaced the set that came with your dollhouse kit?  If so, click this link to go to our NEW Dollhouse Assembly Instructions page on the new and improved Real Good Toys website.  The dollhouse assembly instructions are downloadable in PDF format.  We hope you enjoy the convenience of being able to find our dollhouse assembly instructions on the web.  We’ll be updating this site frequently so it’ll always have the most current instructions available.